Frequently Asked Questions

And then, there was St. Louis Says.

The patron saint of personal care, offering haircare to believe in.

For a hair day that makes the clouds part so the sun can shine just on you. Time stops. The cosmos hovers. The world is watching. A thousand blossoms bloom with every hair toss and a choir sings in harmony with every flick. A palomino horse neighs with envy at your hair’s healthy shine, because there are no sinful ingredients found here. Only miracles.

At St. Louis Says, our divine purpose is to make quality haircare accessible to all Australians. 

Co-founders, long-time friends and devoted hair enthusiasts Tim and Adrian discovered the true power of haircare after launching Twin Palms on James Street in 2017. Like their approach to a good haircut, they wanted to create a haircare brand that could deliver a delightful experience while also providing salon-grade quality and aesthetically pleasing design, without nasty ingredients or high prices.

“We’re guiding people to a more confident and elevated self and place. Hair heaven.” 

- Founders Adrian & Tim

St. Louis Says is paraben, sulphate and guilt free. We turn your bathroom into a paradise with high-quality vegan formulations made for a more effective and gentle clean. Rejoice in feelings of ecstasy, a healthier scalp, stronger hair, improved moisture balance, and better overall hair appearance and texture.

The ethos behind St. Louis Says is that you don’t have to compromise on price or looks to get the quality you deserve. 

As the patron saint of personal care, we make miracle products so that anyone can enter the golden gates. 

Welcome to hair heaven. 

When you choose St. Louis Says, you’re purchasing high-performing, salon quality products formulated by industry expert founding fathers. Too often, fellow hair-havers are overcharged for shampoo and conditioner that underperform. We use active ingredients that actually work, while you still pay less in paradise. We’re also Australian owned, vegan, SLS free, cruelty free, paraben free, gluten free, and 100% guilt free.

Your hair is: Frizzy, brittle, knotty, dry, flaky, split-ends, or normal.

You need: Moisture repair shampoo and conditioner.

A nourishing and hydrating duo for all hair types. Whether thick or thin, St. Louis Says your hair deserves salvation. Expect extra hydrated hair from this saintly range.

Your hair is: Flat, fine, lifeless, thin, limp, dull, or normal.

You need: Volumising shampoo and conditioner.

A thickening and lifting duo for all hair types. Formulated for strong, thick, and shiny hair that needs oomph, for heaven’s sake. Expect more bounce and body from this saintly range.

Our miracle workers and haircare experts are working on new formulas as we speak. Soon we will be releasing anti-dandruff shampoo and conditioner that actually work. The only flakes in hair heaven are in your soft serve cone. We also have a duo specifically designed for hair growth in the paradise pipeline. Stay tuned.

Babies and young children have much thinner skin than you and a lower tolerance to most formulations. St. Louis Says to stick with child specific products for your little cherubs.

Everyone’s skin is unique and reacts to formulas differently; even the most natural products. St. Louis Says to check the ingredients list before use and test on a small patch of hair prior to full use if you prophesise concerns.

Yes. All genders are welcome in hair heaven.

Amaranth Extract: Increases the diametre of every strand for fuller looking hair, without weighing it down.

Hydrolyzed Rice Protein: Infuses hair with charges to lift strands and energise hair with volume and bounce.

Amisol trio: Protects and improves moisture balance and helps detangle. Ideal for delicate hair.

Soybean oil: Essential fatty acids moisturise to support healthy hair follicles and strengthen strands.

Panthenol: Smooths out imperfections in dry, rough hair shafts for softer, moisturised hair.

Yes. Bless your hair with nature’s miracle.

Yes. Gluten free and guilt free. We are good.

No. Our products contain nut oils and our manufacturing facility is not nut-free. Paradise has peanut butter, it would seem.

Yes. We adore all creatures and no animals come to harm in hair heaven.

The only SLS you’ll find here is in our name, not our products.

SLS stands for Sodium Lauryl Sulfate, and is a cleansing surfactant (meaning it attaches to and removes oil-based dirt) commonly used in shampoos, cleansers and even toothpaste. SLS and other surfactants are what give products that foaming, lathering effect and leave a super-clean feeling. However, SLS can be quite drying, and many people find it harsh on their hair and skin. In our devotion to gentleness, we turn to the coconut-derived Sodium Olefin Sulfonate and Sodium Cocoyl Isethionate, which still create a lather without damning your scalp to dryness.

Yes. We are on a quest for purity. Parabens are a type of preservative commonly used in cosmetics to help stabilise a formula and prevent things like mould and bacteria developing in the bottle. Cosmetics such as shampoo and conditioner do need some form of preserving ingredient, but many people find parabens to be harsh, so we look to alternatives such as phenoxyethanol: an effective, very stable, and blessed antimicrobial.

Yes. St. Louis Says bottles are fully recyclable. All our bottles are made from 100% recyclable HDPE plastic and our pumps are made from 100% recyclable plastic, which means you can add them to your regular plastic recycling bins and they should be reincarnated. Remember to wash out your bottles in the shower’s purifying waters first.

Every order is celebrated, packed with love, and showered with affection before sending. 

Delivery times vary by carrier and shipping method chosen at checkout; however, typically, it is 1-10 business days after the order leaves our warehouse (in the clouds).

Your order will be shipped the same day if placed before 11am AEST. There may be a 1-2 day processing time during sale and holiday periods. Forgive us.

We understand it is frustrating when your package is delayed and we are devoted to your heavenly experience. The best thing to do is to contact the courier directly regarding the delay, as this can be the quickest way to receive feedback regarding your package.

We offer a 30-day Money-Back Guarantee. If you're not in bliss, we’re not in bliss. That's why we'll gladly give you your money back if you are not 100% satisfied with your St. Louis Says purchase. We encourage you to try the product for at least two weeks. If you are not converted, simply return the items within 30 days (the items must be returned) and we'll refund you. Please refer to our return policy here.

If you are not satisfied with your St. Louis Says purchase and would like redemption in the form of a money back guarantee, simply email us at returns@stlouissays.com.

It has been written that your return will be processed in 1-2 business days after we receive your returned purchase (not including public holidays).

The journey from above can be treacherous. If your order was damaged, please email hello@stlouissays.com within seven days of receiving your product. Include photos of the damaged items, and we can replace all damaged goods for you.

Our miracle workers are available 9am - 6pm, 7 days a week (AEST). You can contact us via our contact form and we will respond within half a business day.