Every package is a little miracle. Our policy is to strive for perfection and your satisfaction.

How long does shipping take?

Every order is celebrated, packed with love, and showered with affection before sending. 

Delivery times vary by carrier and shipping method chosen at checkout; however, typically, it is 1-3 business days for express shipping and 2 - 8 days for standard shipping after the order leaves our warehouse (in the clouds).

When can I expect my order to ship?

Your order will be shipped within 1-2 days from placement. There may be longer processing times during sale and holiday periods. Forgive us.

My shipping is delayed, what do I do?

We understand it is frustrating when your package is delayed and we are devoted to your heavenly experience. The best thing to do is to contact the courier directly regarding the delay, as this can be the quickest way to receive feedback regarding your package.

What is your returns policy?

We offer a 30-day Money-Back Guarantee on all shampoos and conditioners. If you're not in bliss, we’re not in bliss. That's why we'll gladly give you your money back if you are not 100% satisfied with your St. Louis Says purchase. We encourage you to try the product for at least two weeks. If you are not converted, simply return the items within 30 days (the items must be returned) and we'll refund you. Unfortunately our money back guarantee does not apply to hair tools and accessories.

How do I start a return?

If you are not satisfied with your St. Louis Says purchase and would like redemption in the form of a money back guarantee, simply email us at support@stlouissays.com.

When will my return be processed?

It has been written that your return will be processed in 1-2 business days after we receive your returned purchase (not including public holidays).

My product was damaged during delivery, what do I do?

The journey from above can be treacherous. If your order was damaged, please email support@stlouissays.com within seven days of receiving your product. Include photos of the damaged items, and we can replace all damaged goods for you.